Lodging of Complaint Against Unfair Business Practices
Any consumer whose interests/rights are violated and having not obtained redress from the business may lodge a consumer complaint of unfair business practice.
A consumer is defined in the Consumer Protection Act 2018 as “any person or non-profit making organisation to whom or to which any commodity is offered, supplied or made available, where such person or organisation does not intend to apply the commodity for the purpose of resale, lease, rendering services or the manufacture of goods for gain."
Any consumer, class of consumers or consumer organisation.
- Seek redress from the supplier concerning your dissatisfaction with the service rendered.
- If dissatisfied escalate to the nearest Consumer Protection Offices listed below by:
- Downloading and submitting the CONSUMER COMPLAINT FORM with supporting documents in person or fax.
- Invoices/Receipts.
- Warranty terms or purchase agreement.
Thirty (30) working days.
| Gaborone Head office | Kanye |
Consumer Protection Unit - Gaborone |
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Competition and Consumer Authority Private bag 00101 Gaborone, Botswana Main Mall, Plot 28 Matsitama Road Email: CA [at] competitionauthority.co.bw (CA[at]competitionauthority[dot]co[dot]bw) Web: www.competitionauthority.co.bw TEL:3934278 FAX(+267) 3121013 |
Rural Administration Centre Private Bag M1939 Kanye Fax: 5442460 |
Ministry of Investment, Trade and Industry Ground Floor, North wing Plot 54380, Central Business District, Gaborone Private Bag 0048 Gaborone Tel: 3952571 Fax: 3951869 |
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Maun
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Selibe Phikwe
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Jwaneng
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Old Mall, Behind Botswana Telecommunication Corporations Office, Adjacent to Broadcasting Services. Second Floor. Office – 23 &24 P. O. Box 109 Maun Tel: 6860684 Fax: 6862115
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Selibe Mall, Plot 2626, Susan Building above Chicken Licken P. O. Box 890 Selibe Phikwe
Tel: 2611624 Fax: 2613829/2613111
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Rural Administration Centre - Dithuso House – 2nd Floor P. O. Box 1595 Jwaneng 2611624 Tel: 5880396 Fax: 5882819
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Hukuntsi
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Francistown
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Ghanzi
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Rural Administration Centre Private Bag 001 Hukuntsi Tel: 6510380 Fax: 6510344
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Rural Administration Centre - Ntshe House, 2nd Floor P. O. Box 254 Francistown Tel: 2413824 Fax: 2413824
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Rural Administration Centre P. O. Box 254 Ghanzi Tel: 6596519 Fax: 6596841
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Tsabong
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Kasane
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Serowe
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Plot 7065, Behind CTO, Cooperatives Development Building.
P. O. Box 293 Tsabong
Tel: 6540320 Fax: 6540476
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Plot No 2972, Behind Police, White City Private Bag K12 Kasane
Fax: 6252434
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Serowe Main Mall Next to Standard Chartered Bank Private Bag 0057 Serowe
Tel: 4630042 Fax: 4633725
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Opening hours: 07:30 to 12:45 and 13:45 to 16:30 Monday to Friday, except public holidays
No cost.
Department of Trade and Consumer Affairs, Consumer Protection Office, Consumer complaint, Unfair Business Practice, resolution of consumer complaints, investigating complaints, Consumer Welfare.
Consumer redress