GOV.BW

Consumer responsibility is the key to every consumers’ right. It is the responsibility of every consumer to act responsibly as the Consumer Protection Office alone would not defeat the injustices that exist in the markets.

Consumers must exercise responsibility as they go about making decisions in market places. This include but not limited to familiarizing themselves with terms of contracts before binding themselves with agreements.

Consumer must be aware of their rights and seek protection from relevant authorities if they feel their rights are been violated.

Business Education

Businesses must familiarize their staff with consumer protection laws such as the Consumer Protection Act and capacitate them on good customer service and have within their internal processes, clear consumer complaints resolution mechanisms.

Unethical business practices cannot be tolerated, and it is every business’ responsibility to ensure good customer welfare through market offerings.  This include but not limited to fair advertising, issuance of receipts, good complaints management and good customer care among others.

Government has in its endeavor to stimulate economic diversification and growth, directed all Procuring Entities and the Private Sector to procure locally made goods, services and agricultural produce. Analysis of Ministries’ monthly procurement reports and the import bill is undertaken continuously to identify business opportunities therein. On the basis of the aforementioned, the following are business opportunities that have been identified for local businesses to venture into:

The Ministry of Investment, Trade and Industry facilitates aspiring and existing entrepreneurs through its parastatals such as Local Enterprise Authority (LEA) and Citizen Entrepreneurial Development Agency (CEDA) to venture into these business opportunities.

Implementation of the Economic Diversification Drive (EDD) Short-term Strategy and the EDD Medium to Long-term Strategy is designed to coordinate all efforts aimed at diversifying the country’s sources of economic growth and income in such a way that the country becomes more or less equally dependent on all sectors of the economy. In that regard all Central Government, Local Authorities and Parastatal Organizations are required to purchase locally manufactured products and services. Therefore eligible enterprises must register for the Economic Diversification Drive (EDD) initiative to benefit from tenders from these institutions/organizations.