Public Health Services

Emergency Medical Services (Ambulance Services)

Overview

This service includes the treatment and transportation of “emergency” patients who are acutely ill or who have sustained injuries. Emergency services is dedicated to providing out of hospital, intra-hospital and inter-hospital treatment.

An “emergency” is an incident where a person experiences a life threatening or potentially life-threatening situation resulting from illness or accident which require urgent treatment and transport to a medical facility. 

Who is eligible?

Citizens and non-citizens residing in Gaborone, Mochudi, Lobatse, Mahalapye, Palapye, Phikwe, Francistown, Maun and Kasane.

How do I get this service?
  • Dial 997 and provide the following information:
  • Location of the patient (street address, landmark)
  • What happened? What caused the injury?
  • The number of patients
  • Your call back number
  • In addition to the above steps, please take note of the following roles you may play in an Emergency situation
  • Please do not crowd emergency scenes to allow the health care workers to execute their work
  • Do not use the emergency line for prank and non-emergency calls
  • Give way to an ambulance with light (and or sirens on)
  • Please only call when you have emergencies
  • Please cooperate with the dispatcher
  • Please listen to the dispatcher’s advice on how to give first aid while waiting
  • Keep Calm
What supporting documents are required?
  • A valid National Identity card (Omang). 
  • Passport for non-citizens
How long will this service take?

A minimum of 10 minutes

Where can I obtain this service?

The service is available in the following places: Gaborone, Mochudi, Lobatse, Mahalapye, Palapye, Phikwe, Francistown, Maun and Kasane.

Related Services
Emergency assistance
Theme for this service
Public Health Services
How much does it cost?

No cost

Keywords

Emergency Medical Services, EMS, 997

Ministry submitting this Service
Ministry of Health

Blood Transfusion

Overview

Blood Transfusion Services (BTS) is a national programme that aims to support the recruitment and retention of blood donors.  The donated blood is used to save lives.

Who is eligible?
  • Healthy individuals aged between 16 and 65 years.
  • Weighing more than 50 kilograms (kg).

A healthy person means any individual without an ailment that could be passed on to another person through blood transfusion.

How do I get this service?
  • Visit one of the donation centres and go through the screening process (hemoglobin, blood pressure & weight) and counselling. 
  • Participate during the National Blood Donation campaigns.
What supporting documents are required?
  • National identity card (Omang).
  • Passport for non-citizens.
How long will this service take?

 Immediate

Where can I obtain this service?
  • Blood Donation Centre Francistown host at Barclay Plaza, Tel No: (+267) 2402234/ 30. ​​
  • Gaborone National Blood Transfusion Centre, Old Government Gazette Building, Main Mall, Tel: (+267) 3686700/ 3901134.
  • Molepolole, Scottish Livingstone Hospital.
  • Mahalapye, Mahalapye District Hospital.
  • Serowe, Sekgoma Memorial Hospital.
  • Maun, Letsholathebe Memorial Hospital.
Theme for this service
Public Health Services
How much does it cost?

No cost

Keywords

Blood Transfusion Services, Blood Transfusion Services Botswana, Blood Transfusion Gaborone, Blood Transfusion Francistown, Blood Transfusion Serowe, Blood Transfusion Molepolole, Blood Transfusion Mahalapye and Blood Transfusion Maun

Synonyms

Blood Donation, Blood Donation Botswana, Blood Donation Gaborone, Blood Donation Francistown, Blood Donation Serowe, Blood Donation Molepolole, Blood Donation Mahalapye and Blood Donation Maun

Ministry submitting this Service
Ministry of Health

Immunization Letter

Overview

The service is for the verification of the immunization status of citizens in Botswana by utilising the "Botswana Immunisation Schedule".

This is a necessary document that allows citizens as well as local health professionals to have access to a citizen's immunisation record. The "Immunisation Clearance Letter" is issued by the "Child Health Division".

Who is eligible?

Citizens and residents  

How do I get this service?
  • Submit all supporting documents in person or via email. All email submissions require "certified copies" of the supporting documents.
  • You will be contacted once your "application" has been processed.
What supporting documents are required?
  • Applicable identity.
  • Child Welfare Card (CWC) or under five card or an affidavit in the absence of the card.
How long will this service take?

One (1) working day.

Where can I obtain this service?

Ministry of Health and Wellness Headquarters

Floor 5, Office 5A17 or 5A18

Opening hours are from 07:30 - 12:45 and 13:45 - 16:30, Monday to Friday, except on Public Holidays.​

Theme for this service
Public Health Services
How much does it cost?

Free

Meta tags

Botswana, Botswana Government, Republic of Botswana, Government of Botswana (mandatory).

Keywords

Immunisation Clearance Letter, Immunisation Letter, Botswana Immunisation Schedule.

Synonyms

Botswana Immunisation Record, Botswana Immunization Record, Botswana Vaccination Record.

Ministry submitting this Service
Ministry of Health

Conveyance of Corpse

Overview

The service is for the facilitation of the release of a corpse from a health facility to next of kin/family.

Who is eligible?

Next of kin/family members.

How do I get this service?

Visit Ministry of Health and Wellness Headquarters

Floor 9, Office 9A18 (The service is currently offered at headquarters only)

What supporting documents are required?
  • Three certified copies of death certificate. 
  • Three copies of non-infectious letter from the hospital.
  • Three certified copies of passport of deceased.
  • Three certified copies of passport of the accompanying person with the same surname (in case of different surnames, affidavit from police to be availed).
  • If person died at home, three copies of police affidavit needed.
  • Death certificate should always show cause of death, if not, affidavit from police to be availed to confirm there is no foul play.
How long will this service take?

Immediate.

Where can I obtain this service?
  • Visit Ministry of Health and Wellness Headquarters in Gaborone 
  • Opening hours are from 07:30 to 16:30, Monday to Friday, except public holidays. 

 

Theme for this service
Public Health Services
How much does it cost?

There is no cost associated with this service 

Meta tags

Health and Wellness, Public Health Services 

Keywords

Corpse, Conveyance.

Ministry submitting this Service
Ministry of Health

Oral Health Services

Overview

The provision of Oral Health Services to the nation according to client’s requirement.

It starts with Oral Examination as requested by the client to provision of the necessary treatment according to the client’s requirement and the final diagnosis of what the clients is suffering from or presenting with at the particular time. 

Oral Health Education is also provided to equip individuals and groups with the necessary information for prevention of oral diseases.

Who is eligible?

Citizen and non-citizens.

How do I get this service?

Visit any health facility.

 

What supporting documents are required?
  • Hospital card. 
  • National Identity card (Omang) for citizens.
  • Passport for non-citizens. 
How long will this service take?

The time is dependent on the procedure that needs to be done.

Where can I obtain this service?

Visit any health facility

Theme for this service
Public Health Services
How much does it cost?
  • BWP 5.00 for citizens 
  • BWP50.00 for non-citizens if attended by Oral Health Personnel and P80.00 if seen by a Specialist; however, they are offered consultation and treatment only for Emergencies.
Meta tags

The Republic of Botswana, Botswana, Gaborone.

Keywords

Oral health, Oral examination, Education, Health education, Oral treatment.

Ministry submitting this Service
Ministry of Health
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