The office is part of the justice architecture with a focus on promoting administrative justice by investigating allegations of mal-administration within the public sector. As a dispute resolution mechanism alternative to the courts, the Office discharges its mandate by investigating complaints of improper administrative conduct and recommending remedial actions where, in the opinion of the Ombudsman, the complainant has suffered injustice arising from the administrative conduct.
- Investigations
- Corporate Services; Accounts, Human Resources and Administration, Records Management, Facilities Management, Procurement Services
- Corporate Communications and Research
- Reforms
To review the lawfulness of public authorities’ actions or decisions, as well as the reasonableness and fairness of these actions and make recommendations for change or redress in accordance with the applicable laws. This is done by investigating allegations of maladministration in the public sector.
Gaborone Office
Private Bag BR 374
Gaborone
Botswana
Lot 21, Corner of Khama Crescent and Queens, Main Mall,
Tel. (+267) 3953322
Fax. (+267) 3953539
Francistown Regional Office
Private bag F438
Francistown
Botswana
1st Floor, New BBS Office, Plot No: 13980
Tel. (+267) 2440547
Fax. (+267) 2440543
Maun Regional Office
Private Bag 6
Maun
Botswana
Plot 514, Mathiba Road, New Mall.
Tel: (+267) 6864548
Fax: (+267) 6864510
Tsabong Regional Office
Private Bag 0015
Tsabong
Botswana
Plot 37134, Kwesi Street, Tsabong CBD
Tel: (+267) 6542981
Fax: (+267) 6542983
Opening hours: 07:30 to 16:30, Monday to Friday, except public holidays
Email: ombudsman [at] gov.bw
Toll Free: (+267) 0800 600 014
Key Contact
Principal Public Relations Office
Corporate Communications and Research
Gaborone Office
Opening hours: 07:30 to 16:30, Monday to Friday, except public holidays
Tel. (+267) 3953322
Fax. (+267) 3953539